Refund & Return Policy

We want you to love your purchase! If you are not completely satisfied, please read our return and refund policy carefully.

1. Returns & Eligibility

We accept returns if:
✔ The item is unused, in its original packaging, and in the same condition as received.
✔ The return request is made within [number] days of delivery.
✔ The item is not in the non-returnable category (e.g., perishable goods, personal care items, customized products).

2. How to Request a Return

1. Contact us at [your email] with your order number and reason for the return.
2. If eligible, we will provide return instructions.
3. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
4. Once we receive and inspect the product, we will process your refund or exchange.

3. Refunds

• Approved refunds will be credited to the original payment method.
• Shipping fees are non-refundable.

4. Exchanges

We replace items only if they are defective or damaged. Contact us with proof (photos/videos) if you need an exchange.

5. Order Cancellations

• Orders can be canceled within [number] hours of purchase.
• Once processed or shipped, orders cannot be canceled.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, contact us within [number] days of delivery with clear photos. We’ll offer a replacement or refund.

7. Non-Returnable Items

❌ Perishable goods (food, flowers, etc.)
❌ Personal care & hygiene products
❌ Gift cards & digital products
❌ Clearance or final sale items

8. Contact Us

For any refund or return inquiries, contact us at [your email].